We are now pleased with our WOW telephone service, but it took about six months for us to feel this way. We purchased the service as part of a package with our Internet and cable, we got a good price, but found the phone service to be poor at best. Often there was no dial tone, sometimes there was a beeping on the line when we were talking and then the phone would disconnect. Several times I called and servicemen would venture out, but not really make improvements, because they had know idea what was causing the problem. Eventually we did get the problem solved with a very knowledgeable service repair man, but not before I was completely frustrated. FYI – I would have just changed services, but with WOW you cannot change services and keep your phone number.