I got my wife a kitten here, and the whole process was great. Our kitten happened to be a little under the weather, so their in-house vet made sure she was well enough before they released her to us. The paperwork was easy and I was able to visit the kitten a few times before bringing her home. We also loved that the spaying was included in the price because we knew we wanted to do that procedure anyway. I'll also say that I won husband-of-the-year with that gift, too.