My son usually does horrible when I go to get his pictures taken, however, recently I decided to try Portrait Innovations. It was a great experience and I will never take him anywhere else. When we entered the store, they had lots of toys for the children which allowed my son to get acquainted with his surroundings. There is one person taking the pictures and another worker entertaining the child. The women would act like she was throwing the ball at my son and he would smile so big. They take about 70 pictures. You then sit down at a huge computer screen and decide what you want. We were able to get four different poses and not have to pay too much. There were no hidden costs. I would highly recommend Portrait Innovations to anyone. You also receive your pictures within about 20 minutes.