I think the prices are pretty steep here compared to other local dry cleaners that are only a few blocks away. I find the price difference worth a trip. Also, my mother had an incident in which she brought in an outfit that she planned to wear to an upcoming wedding. When she went to pick it up, just days before the wedding, they couldn't locate it. They actually had her go into the back and search for it. She found it - it was filed under the wrong name. The name was not even close to her own name. In spite of this huge inconvenience, they didn't even offer her a discount!