They are always willing to work with me. They come out on Saturdays since I have a daycare. That way the kids don't get exposed to the chemicals. They are great about still coming out even if I'm behind on the bill. I don't have to worry about nasty roaches. If something happens to get past their pesticide barrier, you can just call and they will respray free of charge. I had a bad flea problem at one time and they wiped them out in one treatment!