the first time we walked in here it was overwhelming. a huge store devoted to babies was something we hadnt experienced before. we went in to register and found out they had tours the next week. we scheduled a tour of the store and it wound out helping so much. since there are toys r us or babies r us stores all over the country, it even works for out of state family. the one bad experience we had with them was not calling us when a crib we ordered had come in but we called there and got the crib in plenty of time. at some times they can have a big store mentality, but other times it is like shopping in a small family store.