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Worst Nightmare!! - Review by SD A | Window-ology of Willamette Valley

Window-ology of Willamette Valley

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Worst Nightmare!! 4/12/2006

We moved in to our brand new house and needed to get some window treatments done for the bare windows. After meeting with about 3-4 people from different companies, my husband and I decided to go ahead with Window-ology. Since the company was selling Hunter Douglas products we were confident that our expensive project would be covered under warranty and they would be a reliable company. We placed an order with him for the shades.We were asked to pay half the payments for the project before he placed an order. After about 2 weeks our shades came in from the factory. I was told that he would need about half a day to finish the project unless something did not fit improperly, in which case he would come back another day to finish the work. Fair enough! This included 23 windows in the house. I was happy that it would finally get done and we would have some privacy in the house. On that fateful day Mr.X (don't want to mention his name) came with the shades. I wondered how he could do so many windows all by himself. He said he did not have anybody working for him as it was not feasible!! I had my first doubts creep in but I left him to do his work, surely he knew what he was doing...... He was at it from 1:30pm to 8:30pm. Not a single window was done after all that time!!! I was horrified, not a single shade fit properly, Some of them were too tight, all of them tilted and shifted to one side of the window. On some shades the gap was too wide on either sides, more than 3/4".I was told wood blinds could be cut exactly to fit the measurement and the gaps on either side would not be more than 1/8".The wood had no return brackets. The one or two shades that seemed to have no factory defects were not put in properly....the cords were too loose and they sagged. Isn't a professional supposed to know all of this? We were paying for the product and installation. He kept telling the factory had got them all wrong....and it would cost more money to replace them....but so many shades....and they cost us more than we could afford. It was not our fault that we payed him so much money and trusted everything to work okay. I still don't know if we went to an inefficient person, or to someone who was trying to cut corners and make huge profits at our expense...or is it a norm for the factory to manufacture defective Hunter Douglas products???? All our shades were defective...so who was at fault? We have put the project on hold.We are stuck because we have paid the money ..but we will never forget this nightmare. If anybody asks me, I'll say never go to them!! How are they going to compensate for all the time and inconvenience? I dread to even think of warranty issues when installation itself has been such a nightmare. more
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