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BMW USA - They went the extra mile for us - Review by Susan L | BMW USA

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BMW USA - They went the extra mile for us 11/6/2006

My husband and I recently purchased a vintage BMW. This 1987 735iL was in beautiful condition, all the bells and whistles worked, and there were only 125,000 miles on this one-owner car. But there was no owner's manual in the glove box as the previous owner had misplaced it! So we didn't know what half of these buttons went to... hahaha. So, a friend of mine suggested that I contact BMW USA and request an owner's manual. When I contacted BMW, they were just as enthusiastic about my used-car purchase as they were for a brand new one. They not only sent me an owner's manual for the car (beautifully leather bound to match the interior of the car, I might add), but they also put me in touch with a vintage BMW Enthusiast's Club in my area and provided a list of certified BMW repair shops. If BMW offered me this much fabulous customer service for a 20-year old car, imagine what they do for new owners! Check them out (and see the NEW models) , at http://www.bmwusa.com/. BMW's customer service is fantastic! more
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