My husband wanted a new doodad for a broken guitar he was repairing. On a whim, I brought it here and asked them for the doodad to fix this bit. In exactly those words. They not only got me the part, but gave me some info on common pitfalls of repairing that bit. I brought it home, and my hubby was amazed I managed to surprise him with the right stuff, and sound like I made sense when I passed on the doodad warning.
I still don't even know what I bought, just that I'll never go anywhere else...they didn't laugh much and got me exactly what I needed for less than my husband had guessed it would cost. I was thrilled. Oh, and their guitars are so gorgeous, even I wanted to buy one. Just to hang on the wall and look at....:)