Unlike most people, I'm a tad bit timid to set foot in stores such as Victoria's Secret. My husband, however, is the exact opposite. He went in there and actually came home with a cute selection of bras and undies. I was amazed. He told me how one of the employees helped him pick everything out. She gave her opinion of what she liked and didn't like, and it actually had a great pay off for me! Not only was that awesome of her to be there to help "guide" him, but their products are A+ quality. I'd have to say that I don't wash my clothes by following the tag. I turn my washer on, and throw them in. Bad idea with bras, but mine, almost a year old, is still in great condition. The underwear don't have the problem, like most brands I buy, of starting to unravel at the tops of the elastic. It's nice to find a place that has great customer service and products.