Since buying our home 5 years ago we have shopped at Lowe's in Melbourne countless times. We have always had better luck there than at The Home Depot. Their garden department is great and they seem to have a much better selection of "decorative" items such as bathroom fixtures, lighting fixtures, etc.
The service is good there as we never have any problems finding an employee to help out. We have had to return items a couple of times and it was no problem. We will continue to shop at Lowe's for home improvement needs.