I visited this Saks location to purchase a handbag and received what was, quite frankly, the worst customer service I've ever gotten in a luxury retailer. I was ignored twice, treated harshly by an associate, and the salesgirl who finally helped me was as ditzy as they come. My husband and I are nicely dressed young professionals & go to stores like this all the time, so I don't think our appearance or anything like that was the issue. We got over the snooty Saks attitude pretty quick and don't intend to go back. I ended up taking my business elsewhere & got excellent service, and the salesgirl there comiserated with me about the awful Saks service - she said the same thing had happened to her while she was shopping for makeup.