I have been using Empress for as long as I can remember. They are a family owned and operated agency. They offer wonderful service! Erma and Lou have been in the travel industry for what seems like forever. They always have an answer for a question, even the most obscure. And if they don't know, they will find out for you. They even worked a problem out for me while I was in London- and they didn't have to do it because it wasn't their mistake, it was a mistake made by the transfer company in London. They really go out of their way for their clients. Give them a call!