When I went in to pick out a dress I was helped by a wonderful women. She was very helpful and honest. I was very happy. I picked out a beautiful dress and paid less than I expected to. I also ordered bridesmaids dresses there. On subsequent visits, I was not as pleased. When the shop is busy the staff seems to get frazzled. When my dress came in the sales person told me I had to take it home that day, after I had already arranged for it to stay (cat + dress = bad idea). I finally had to tell them that I would take it elsewhere to be altered if I couldn't store it there. They agreed to house it. My alterations with Alan Ray were great, although quick. He obviously knows what he is doing. Overall, I was very happy with my dress and the service was just okay.