This hotel is not in a good neighborhood! I reserved a "penthouse suite" room over the internet and when we got there for checkin, we found out that our room was exactly like everyone else's, the only difference being that not just anyone could walk on our floor, they had to have a key to access the "penthouse" floor. My husband had to go out and get me some medicine around 10pm on a Saturday night because I was sick and he first tried the gas station across the street, but they wouldn't let him in because they had just been robbed! The water in the shower was either very hot or very cold and then at one point the water pressure stopped completely and as I had a full head of shampoo, the only thing coming out of the showerhead was a small stream of water! I would definitely recommend paying the extra $$ to stay at a nice hotel downtown or near the Port of Miami, if you are there for a cruise.