My husband and I love Lord and Taylor. They're always having great sales, and they carry all our favorite brands. My husband found a great pair of jeans on sale this weekend, and we were going to pay with a 12 Oaks Gift Card we received as a gift. The associate ran in through, it gave her some error, so she handed it back to us, telling us it wouldn't work. She at no point attempted to resolve the problem. We paid with cash and left.
Our next visit was to Marshall Fields, where the gift card worked fine.