I do truly care about my shoes, probably more than the average person. I have a few pairs I've had for years and worn regularly (mostly boots), thanks to these people. Austin Shoe Hospital has repaired zippers for me, resoled one pair, and even modified a pair of boots I had to have on ebay that didn't fit exactly right. Their prices are reasonable and their staff is friendly and super knowledegable. I've already referred several people to them, and all of them have thanked me.