The one and only time I bought anything at Things Remembered was about 6 months ago. I bought a money clip and paid to have it engraved. (It was metal) I picked out the font that I wanted it done in and was told to come back to pick it up in 48 hours. Okay, no problem. When I went back to pick it up, first the sales girl couldn't find it. Finally she found it. I was really frustrated at this point because I had to wait an unnecessary extra 15 minutes while she searched for it. When she brought it out for me to look at, I couldn't believe what I was seeing. The engraving was CROOKED! My initials were clearly going uphill and the sales girl acted like she didn't see it. It was as plain as day. I was so mad and just told her I wanted my money refunded. At first she wasn't going to do it, but after I asked to talk to her manager she then happily refunded me. I will never step foot in a Things Remembered again. No thanks.