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I love chilis, but their service has really gone down. - Review by Hilda R | Chili's Grill & Bar

Chili's Grill & Bar

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I love chilis, but their service has really gone down. 3/23/2006

I love everything on Chili's menu, but I really have to be in the mood these days to go there. Their customer service has really gone down and I almost always come out of there upset for one reason or another. Their menu is delicious, they have a good variety of burgers, steaks, salads and other dishes. My fave salads there are the caribbean salad and the southwestern cobb salad, both of which are to die for. At my former employer, we use to place lots of order to go for our meetings and such, but I can definitely see a decrease in quality from the service we used to get years ago, to the service that we've had most recently. It used to be that when you ordered stuff "to go", you'd arrive there and you could count on it being ready "to go", but these days, if you place an order, you might as well clear out a good half hour to an hour from your schedule, because a good majority of the time your food will not be ready. If you're dining in, they almost always have a loooooonnngggg wait for anybody wanting a table. It's been a long time since I've been there and have been seated immediately. All in all, I would recommend Chili's for a good bite to eat anyday, but don't expect to much as far as service. more
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