This place kinda helped my mom's computer but kinda didn't.
They backed up my Hard Drive, and said there was nothing wrong with it. When we got it back though, the CD drive did not work. So (DUMBLY) we sent it back to them to see if there was anything wrong that time. They still said there was nothing wrong and sent it back.
I do know the Doc personally. He worked at my school (and then switched to another school, and started his home business) as a Computer Teacher. He was very good at networking and still is. If you have a networking problem, I recommend you go to him.