I have always liked going to Applebees. They have really good food and the staff is very friendly. The one in Collinsville opened a few years ago and I've only had a problem with them. The place was not busy at all and it took us over five minutes to be seated. Then once we were seated, we were not waited on for another ten minutes! I was told that everyone was in a meeting. I was very unhappy and when I got home after dinner I emailed Applebee's and was sent a $25 gift certificate for my unpleasant dining experience. Applebee's got another chance from me and I'm once again a fan.