As with many small running stores, this one offers personal service that you don't often find at chain stores. It is a bit small of space and you'll find merchandise is cramped. If you are after a specialty size in shoes (such as a wide for women) they may have to order it. But the sales people are runners and know how to fit a shoe. My husband had some problems with his foot and the sales woman realized that his pronation needed correcting. She recommended both a shoe and insert that solved his problem. Note that my husband isn't a runner, but having shoes properly fit to his feet did the trick. Whether walking or running, it's worth a trip in to make sure you are in the proper shoes.