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Nice watch selection, service could be better - Review by Sherry W | JC Penney - Jewelry Department

JC Penney - Jewelry Department

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Nice watch selection, service could be better 10/13/2006

I spend a lot of money at JCPenney. I'm always able to find what I'm looking for in terms of children's clothing and I can usually get great deals! So it was only natural that I check out their selection of watches after my husband broke his second of the year a few months ago. I stood at the cases looking at the offerings for a few minutes before anyone offered to help. There were a number of different brands and prices available. It might have been that I was wearing jeans and a casual shirt, or that I was pushing a stroller, or that I was noticeably pregnant, but for some reason, the associates behind the counter who I'm pretty sure knew I was there didn't offer me any help. Finally, a salesman took notice from another jewelry counter, and came over to assist me. I asked to see one particular watch, and he got it out of the case for me, and even suggested a similar one for comparison's sake. I drilled him with questions about the manufacturer and the watch's quality, and he answered them all spot-on and with a smile. I was impressed. All of the watches were on sale that day, so the prices were pretty unbeatable. (During other trips since then, it seems as if there are frequent sales in that department, in fact.) I bought the watch, and left. I'd go back again if I needed a watch, but I wouldn't want to be waited on by the associates who ignored me. I have standards, after all! more
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