Kinkos has great customer service. While the prices are not wonderful, the employees are. They are located in convienient locations and there is a 24 hour Kinkos located in Independence, Ohio for your emergency copying needs. They also ship things via Fed Ex. The employees at Kinkos have always gone out of their way to assist me, and every copy machine has a little preparation station nearby with staples, rubber bands, a paper cutter, etc. Kinkos is the place to go when you have a big project to work on, or you need to do something technical on the copier and don't know how.