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Ridiculous! - Review by R H | Peninsula Community Health Services

Peninsula Community Health Services

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Ridiculous! 4/14/2006

This is both of my daughters' doctors office. This place is just a joke. If you want to be treated like a human, don't go here. At our most recent visit here, we showed up at 8 am for an appointment at 8:15 am. When we checked in I was told that they had switched the appointment to 9:45, and they said "Didn't you get the message we left?" ...NO! What message??? They said that they tried calling this number xxx-xxxx. I said no, that is not my number ANYMORE. It's my old one, and I have given you guys my new number at least 6 times already. So she asked what my current phone number is AGAIN, and I told her it, and she says "oh...right. I called that one too and left two messages, and left a message for you to call us back". There were no messages from them, not ONE. Then she says she called this other number as well "xxx-xxxx" and nobody answered. That phone number is my emergency contact phone number, my mother's work number. She works at a bank. There's always someone there to answer the phone from 9 am to 5 pm. I told her that that number was my mothers work number, and she says " oh wait, no I didn't call that number". So first of all, if they HAD left a message on my answering machine letting me know that they needed to switch the appointment time, and for me to call them back, wouldn't you think that because I didn't get the message and call, that you WOULDN'T just switch it on me??? And it's not like they HAD to switch it on me for an important reason. They just decided to slide some other people in at that appointment time instead of me. So, yes, I had to wait around for an hour and a half with a one year old and a five year old in tow. Sadly, this isn't all. In previous visits I've been told when my daughter was a few days old that in regards to fever, don't worry about it until it reaches 103 degrees. I knew this didn't sound right when they said it. No it's not. For babies under 3 months, if they have a fever of 100.4 or higher, you are supposed to call the doctor immediately. I could go on and on about the things these guys have done to endanger my children's lives, and the absolute ignorancy, but I'll spare you as I'm sure you get the idea. Oh, just to be sure... when I got home that day, I checked my messages and no, they DIDN'T call. Not at all. And I had messages on my machine from a month ago. They LIED to my face. What kind of doctor's office is this?....Oh, right. This one serves low income families, THAT'S why! more
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