Not sure if this is the location we went through, but we had a horrible experience with Well Fargo Mortgage when we purchased our current home. We ended up having a larger mortgage than we had planned because we had to close on the new house before the sale of our previous house went through. The Wells Fargo associates did not offer any help (surely, they had seen this situation before) and we ended up with a PMI that we didn't want. We had been told that we could have it removed at any time, and a month later when we tried to do just that, they would not let us. The people we had worked with on our closing would not return our calls, and needless to say, we are no longer with Wells Fargo (did a no-cost refinance with another broker and ended up with a better interest rate so at least this story has a happy ending).