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Just Plain Rude! - Review by Bea F | Zales The Diamond Store

Zales The Diamond Store


Just Plain Rude! 5/24/2007

I bought jewelry from this particular store and an expensive lifetime warranty that allowed for me and my husband both to have a yearly diamond adjustment, rhodium plating and cleaning. They gave me a thermal receipt as proof of purchase which fades after a few months. When I brought the receipt in for my last cleaning and informed the manager of the issue, she assured me that I would be able to continue to get my services. But, her word was like the word of the company' good! Their corporate office "purged" all records (read:lost), and my money and services disappeared with it. To make matters worse, the regional manager was rude and made no efforts to remedy the situation, in addition to yelling at us. Don't buy jewelry from here if you plan to keep the pieces and use a warranty or protection plan!!! more
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