This is one of my favorite bookstores...I can aways find exactly what I want and there are so many helpful staff ready to assist. It seems when I go to buy books I always find little unique gift items to tuck away for the holidays or to send to a friend. Members of their club now enjoy up to 40% off on many new hardback books...They have a wonderful store and the coupons can be printed from your computer for use in store too... If shopping in a retail store the environment seems to be comfortable and inviting....I am impressed with the knowledge of the staff as a whole..They are not afraid to find someone else to assist you if they feel you are needing information out of their range of expertise...I appreciate that immensely!!!! I have grandchildren and this store really encourages young readers...they hold story hours and have regular activities for children. All in all I find that using B & N satisfies my reading needs and also provides a learned staff to help me when I'm searching for an unusual book... I support independent stores when I can...but over all this is the place I head when craving a new read!!!