After a recent fender bender, I had to take our SUV into the shop and we needed a rental car. Enterprise came to pick me up from the car repair center and took me back to the office to sign the necessary papers. They were very nice and very helpful. The salesman gave me a free upgrade since it was not a busy time of year so I got a bigger car. I think this is the best car rental company out there and I would not want to rent anywhere else.