We stopped by here planning to get a picture framed by their framing department, but decided to look around the place isntead. WHat do you know, they had an excellent selection of do-it-yourself frames in the store. We were able to have a variety of options and eventually settled on one. The customer service was fine, although there can get to be pretty long lines. Especially around or after the holidays it can get crowded because of all the good deals.