With that infectious laugh and her ready smile, the manager can reduce perceived mountains to mole hills. As for the real mountains that remain, she will attack them firmly and relentlessly (with a smile!) until they are rubble. Many times I've heard her say about a person or company trying to take advantage of us, "Oh no you don't, not to MY building!" With an experienced combination of tact and tenacity, Miriam will fix the problem. She even, on occasion, allows me to think I fixed it.