I went to Xtreme Hair in December 2006 for a cut and color. Since I knew they would be busy, I made sure to make an appointment before I went. I arrive at my appointment time and am told I have to wait a few minutes. Fine. So I sit in the lobby, and 15 minutes come and go. Then I hear that my stylist is finishing up with the person he's working on. She says, "You don't have to blowdry my hair if you're in a hurry." He says "No, not at all," and takes another 15 minutes to do this, even though I am clearly waiting. Fifteen minutes after that, I am still waiting even though other customers have come and gone. Finally, after 45 minutes, I tell them I'm leaving and to cancel my appointment. The desk person's response is basically a shrug. Apparently if you are a new customer, you don't matter to them. They could have the best haircuts in the world, but I would never recommend this salon to anyone. Customer service and basic respect is much more important.