Cingular Wireless is great. I have been with Cingular for like five or so years. In that time, I have experienced great service to no service. I am referring to phone service in general as well as customer service. However, in the last year or so, things have changed in my area. I think they are nice and kind and they do try to help you. I think they added a lot of towers for your calls when they merged with AT & T Wireless. That was nice. Recommended at four stars.