I have been to this location in Cambridge and in Chinatown. I prefer the Cambridge one. It is cleaner and the service is better. The one in Cambridge is pretty nice actually. I have no complaints. The one in Chinatown........well.........the customer service is bad. They all look unhappy to be working there. It is very cramped. I don't think it's dirty. The pho at both places ROCK!! I love eating the food; it is delicious! You can beat it or the price. A small bowl is $5.25.