I've had my insurance through Dan Evers at State Farm for almost 20 years. They are helpful but they never go the extra mile, like all those insurance agents in the commercials on TV. If I can get an answer the first time I ask it, everything seems to be good but it is nearly impossible to get his office to follow through with anything. If they need to call me back with an answer, for instance, I don't hear back from them and have to call repeatedly to get my answer. They must be doing something right, though, since I do keep my car insurance with them.