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hours and hours wasted - Review by nicole m | Washington Mutual

Washington Mutual

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hours and hours wasted 3/29/2006

I visited this bank because they offered a gift card promotion for opening a bank account. It probably took me a total of five hours wasted waiting during 4 visits to actually receive this gift card, which was clearly not worth it. When I went to close the account they asked me why and I told them because the lines were just ridiculous every single time. They asked me what they could do to improve things and retain my business. When I suggested they add more tellers the reply was "Not Happening." Well to me, that speaks volumes about their approach to customer service. If the wait is long then it's just not worth the hassle. There are plenty of other banks out there. The branch is warmly decorated and the atmosphere is open and bright but the lines were out of control every single time. more
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