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!!STAY AWAY!! -TOTAL LOOK SALON & DAY SPA - Review by Dawn R | Total Look Salon & Day Spa

Total Look Salon & Day Spa

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!!STAY AWAY!! -TOTAL LOOK SALON & DAY SPA 4/19/2007

What can I say here - but I had THE WORST experience of my life at this salon!! Their customer service should put them out of business. I went for a hair color and cut. When I first sat in the chair "I" was asked to pick the color from the color swatches. No professional advice was given. I simply explained to her what I wanted and she said she understood. My original hair color was horrible. My roots were a different color from the rest of my hair. After trying to fix it for about 45 min., overhearing a conversation in the back with the manager to make sure 'everything was turning out', I walked away with hair color that was livable. But someone who has been having their hair colored for over 20 years, I know when it is right and when it is wrong. Realizing how unhappy I was about this and regretting that I paid for something that I was not happy with, I tried contacting them. I wanted my pants replaced and my money returned. After three days and being hung up on, this situation was NEVER resolved. Their customer service was the poorest I've ever experienced. I was told that she did not mess up my hair and there were no problems. What happened to the customer is always right? What happened to replacing my ruined pants? So, needless to say by the end of the week I had to go and have my hair fixed by another salon. STAY AWAY AT ALL COST! Not a place that should even be in business. more
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