While the location seems good, right near Northern Lights in North Syracuse, and the office is pleasant, the good points seem to end there. The wait for me has never been less than 30 minutes, and there have been 2 occasions where I they refused to even clean our teeth. One time I was 3 months pregnant, and they would not even clean my teeth without a doctor's note of approval. I also took my 5 year old daughter and they would not brush her teeth - even with a manual toothbrush - because they didn't want to scare her. I understand if we're talking about a 1 year old, but I didn't wait 45 minutes with a 5 year old so she could sit in the chair for 3 minutes with her mouth closed and leave with a sticker. We have since found another dentist.