I was sure in for a big surprise when I walked into Lexus of Bellevue to purchase a Lexus Coupe. The sales department was first class - everything went perfectly (in contrast to my horrible experience with Bellevue BMW) with talking price, scheduling times for test drives, etc. (I might also mention that I prefer the BMW product over the Lexus, but the sales experience between the two Bellevue area dealerships was completely opposite).
Once owning the Lexus, I came back for a service issue and that is when my second surprise arrived - I don't think they could have handled it any worse. The car was not only not fixed, but they scratched the door and gave me back my car with nothing fixed and more damage.
Trying to get this issue resolved was absolutely horrible. I finally went to my sales guy and said, "Look, Dude, you were great, but what the heck is going on over here in service?". He apologized and handled the issue and urged that I write a letter, which I did.
But I shouldn't have to write a letter to get my Lexus serviced and even though I wrote a letter, I was not compensated in any way other than the fact they took my car for a week while they had the door repainted. Even then the problem wasn't resolved and it took yet a 4th trip to get the issue fixed.
The attitudes and overal customer experience at Lexus of Bellevue in service is very poor, so I would recommend purchasing a Lexus there, but servicing it elsewhere (Lexus of Seattle, etc).
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