I went to Rafet's for the first time a couple of weeks ago. The shampoo guy gave me a nice head massage while washing my hair, which was pleasant. My hair ended up being shorter than I envisioned (so if you are really committed to a certain length, be VERY clear), but I liked the end result. I have straight, fine, long hair, and the stylist cut in really great layers that look good even w/out styling. I have gotten a ridiculous number of compliments on my hair, even from strangers. It's kind of expensive for a mall salon though.