I worked with the sales person name Giau Luong.
1. I went with my family because I figured it wouldn't take long to drive a used car. He made me, my wife, a 2 year old, and a 3 month infant wait 1.5 hours before helping us. After which it took another hour before we were even able to drive the car.
2. He did not follow through on his promises. We had ask for 3 rust spots to be removed and he only removed one. And the second one was not done by the an auto-mechanic. And the third was not done at all. Don't believe him when he pulls out a folder of letters from previous satisfied customers. It's just a cheap sales tactic.
3. Once we signed the purchase and sales agreement and we had questions and problems, he would wait until the end of the day to return our calls.
4. Instead of having the title available the day of our purchase and sales, he made me come in another day to bring in the title.
5. He also did not give us the car the day we brought the check. He waited more than 3 days so as to guarantee that we cannot exercise the Honda return policy which is effective the day of the purchase and sales.
6. When he finally delivered the car, he never provided the pre-owned certification papers. We had to pester him about it before he generated the document.
7. On the day of the car delivery the floor mats were missing and the he only gave us one key. The second key was missing and the remote starters were all missing. I had to make yet another trip to pick this up.
8. When we bought the car, the odometer reading was 52,039. When he delivered the car the odometer reading was 52,350. 300 mile discrepancy! When I asked him about the odometer reading discrepancy he said that they copied it from an older document instead of reading it from the car. This violates MA state laws. The state of MA requires that you take the odometer reading the day of the purchase and sales.
9. When they delivered the car the rotors were also problematic. It takes a while for the car to come
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