I have shopped the Gap Outlet many many times. It is always crowded (which I don't really mind) and understaffed (which I do mind). I have never been able to walk up and check out. I've always had to wait, up to 30 minutes at times. The shelves and racks are always a mess. The dressing rooms look like a tornado hit the place. You can get some great deals here, especially at the end of season to stash for the kiddos next year.