My fiance bought my bridal set from Kay Jewelers at the Gardens Mall but this location is so much more convenient. I knew there was a reason I didn't like going to this location (besides the fact that this mall is going down hill).
I have to get my rings checked every 6 months under their gemstone guarantee -- in the event I lose a diamond it will be replaced free as long as I get them checked.
I kind of forgot that so I was *way* overdo. Luckily I didn't lose any diamonds so I was able to get updated (although one was loose on both the engagement ring as well as the wedding band).
At any rate, when I went to the Gardens Mall, they checked the rings via the microscope. At this location they used their naked eye and scraped the diamonds with a freakin' pair of pliers. I'm not a gemologist or anything, but you can't tell me that it's okay to do that to a ring.
I'm hoping that in six months they'll get better trained employees -- I'd hate to have to drive all the way up to Gardens or over to Wellington for the stupid guarantee thing. It's nice that they offer it, but it's beginning to be a pain in the ass.