Do not call these people. You can get the same information off a you tube video for free. Technician came to house and told us what the problem was stating two failed parts (the same thing that you tube says for our problem) Technician did not troubleshoot the system correctly to narrow it down to the failed part. Technician stated that he was unable to fix the problem because the Model Number is missing off the unit. Individual parts are marked with part numbers. He did not research enough to make a repair. Cost $50 to tell us the same thing we could have gotten off you tube. Called and talked with Jennifer with no satisfaction. Submitting a complaint to the Better Business Bureau and Attorney General's Office in Sacramento. Researching the reviews on this company there are a lot of negative comments for this company. I suggest the company make some changes to be more customer oriented. I suggest all the dissatisfied customers submit complaints to the Attorney General and Better Business Bureau. Don't waste your time with these people. Their business name should be ""Unreliable"".
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