We’re not people who enjoy criticizing others, but a humiliating lack of customer service from this Property Manager (PM) throughout our 1.5-year tenancy has caused us to make an exception. The following four examples help show how our family was treated as a subordinate client.\r
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The first item involves being blamed for green waste containers left by the curve side for several consecutive days (considered non-compliance with city ordinance) while we were on vacation. Knowing all too well that we’d be out of town, we left all trash containers in their proper storage. However, upon our return, we were automatically held responsible via phone call and subsequent written correspondence, and we were asked not to do it again to avoid paying a fine. Had a proper investigation been done, it would have been noted that the gardeners (who were directly hired by the owner) were to blame for having the habit of leaving the bins out as a courtesy, but which happened to backfire in our abse
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