I started seeing Joe at this salon when my normal stylist went on maternity leave. I saw him from January until May (4 months) and he completely ruined my hair in this short time frame. I spent years getting my hair healthy and half way down my back, only to have it over processed, dried out and broken off in a matter of months. After I realized that my hair was shorter and a totally different texture, I went to my previous stylist who was back from leave and she could not believe the damage that my hair had sustained. I even went to a second stylist to get her opinion and it was exactly the same. Long story short, I had to cut all of my hair off into a bob and was extremely devastated. I called the salon to complain and they put Joe on the phone to tell me that my hair was not damaged and that “damaged hair does not curl.” THAT’S THE PROBLEM RIGHT THERE – HE NEVER SAW THE DAMAGE and offered no apologies. They did offer me 1 complimentary treatment, as if I ever wanted to go back there AND as if 1 treatment would fix the significant damage he caused. Moral of the story – don’t see Joe at this salon and if you have an issue, don’t bother calling management because they won’t be helpful.
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