Attention all riders, Tommy, Joe, John, and Kenny at HME are the best. I've ridden for 35 years both dirt and street and been to countless shops all across the country. I've even used shops in Venezuela and Puerto Rico. There is no comparison. Factory shops only want your money and do nothing as far as ""going the extra mile"". These guys know the business and want us to have a pleasurable experience, both at their shop and once we leave and get in the throttle. I've been coming to them for service now for a little over a year. I can not complain about a single solitary thing. They're prices are fair, they offer advice without prompting as well as answer any questions or concerns one may have. Most recently as an example, I had a new front tire put on, and chain and sprocket as well. When I left the shop I noticed almost right away my front brakes were not as responsive as they were when I came in. I could not circle back at that time as I had a pressing appointment. When I got where I was going I called and talked to Joe, let him know what was going on. When I got out of my appointment, I had a voicemail from Joe asking me to call Tommy (after shop hours) that he wanted to speak with me. Gave him a call, he asked me what the issue was, I explained it. He was patient, understanding and genuinely concerned. He asked me if I could bring it in first thing the next morning, I said yes and did just that. He and John spent the better part of an hour getting it right. Disc brake was simply out of spec a bit. Nothing major, but they took the time to work it out and didn't charge me a dime. Not only that, but on the test ride Tommy saw my reserve light was on and stopped and filled my bike up for me! Name one other shop that does that and doesn't ask for the cash! To top it all off, I've had a 3/4 clutch lever since a friend of mine dropped it while coming to a stop to hard. Tommy replaced it for me, also free of charge because he didn't want me to wear hard on my transmission because I couldn't completely disengage the clutch. Simply put, if you are within reach of Houston Motorcycle Exchange, and need anything cycle related, stop by or give them a call. They will do everything in their power to help you and make your cycling experience safe and enjoyable! Y'all keep it on two, unless you're on one!
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