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As a new customer, I purchased multiple hair products from Uncle Funky's Daughter through multiple orders totaling $200. On my last order, I selected the ""Next Day Air"" delivery option and paid $61.15 just for shipping when the product itself was only $25. The product was NOT delivered the next day. I called and emailed the company multiple times. My call wasn't returned until a week later. The first message said that they could not refund my money. Then the next message minutes later stated that there was an error on their part and they would be refunding my delivery charge of $61.15. Two weeks later I called to check on the status. Again, it took them a week to call me back and I was then told they would NOT be refunding my delivery charge. They mentioned that ""Next Day Air"" means that it takes 2 or 3 days to process and then it's delivered. Whoever heard of something so ludicrous? They stated that the website states this. On the order screen, it did NOT state this. Who would pay $61 extra dollars for a product to be delivered days later? (That would be regular delivery). When I went back to look at the order screen, the company changed the delivery option to ""Second Day Air"" but they already took my money and will not give me a refund. I purposely paid extra for ""Next Day Air"". All I wanted was my refund of $61.15 for delivery and they will not refund the money. I think this is a CROOKED company to take my money and then change the delivery option on the site to ""Second Day Air"". Customer service is horrible. No one answers the phone. You have to leave messages and it takes a week to get even one simple response. As the review below states, THIS PLACE HAS BEEN REPORTED TO THE BETTER BUSINESS BUREAU MULTIPLE TIMES and they have never resolved any of the complaints. Places like this don't deserve our hard earned money.
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