My family has been going to this office for over 30 years. when both of my girls were born dr. Hancher was there. I loved my family doctor. The key word being LOVED! today i went there because i have a rare arthretic virus that attacks my joints and i wasnt even aloud to speak to a doctor. The lady at the front desk told me that i wasnt going to be able to see a doctor because i didnt have appointment. I understand i should have had an appointment but i have been up all night in pain. my entire family was up last night trying to help me. Most would say you should have went to the emergency room but they would have just sent me to my family doctor because they konw more about my condition. AFTER 30 YEARS OF GOING TO THIS PLACE THEY REFUSE TO SEE ME WHEN NO ONE WAS IN THE WAITING ROOM! SERIOUSLY...i understand it isnt the doctors fault and i should have had an appointment but i have seen several people over the years go without appointments, and they were for colds...I AM IN SERIOUS PAIN! HOW ARE YOU GOING TO TURN ME DOWN? And i tried to make an appointment but i couldnt get in until three weeks from now because they didnt consider it an emergency! WHO ARE THEY TO TELL ME NOT BEING ABLE TO GET OUT OF BED ISNT AN EMERGENCY! today getting to the doctor is the most i have moved in a week and it isnt an emergency..i guess the moral of the story is that being loyal to one company doesnt matter to them...and that is why they just lost one whole family. I am appauled by the lady at the front desk she was just rude and didnt care. i thought it was part of the job description when you work in a docs office to be understanding...its a shame.