I purchased a love seat and couch for a little less than 2,000 dollars from Jim Miller Furniture. We were assured at the time by the sales associate of how firmly Jim Miller Furniture stands behind their product and so we purchased from them. The reclining units and frame are not holding up well even after just one year of use. I called this afternoon to ask about what I could expect in terms of repair and I spoke with Jim himself. He was rude and down right belligerent. He told me that he did not have time for me. At one point, he even stated he has a car that is not working well and that since the folks that make his car don't want to work with him then he does not feel like he needs to work with me. I was quite surprised at how kind he seemed to be at the time of the sale compared to how he treated me over the phone when I called to discuss a problem with my couches. Very sad.
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